Refund Policy – Aldoshoen

At Aldoshoen, we want every pair of shoes, boots, sandals, or handbag to fit your style and your life—whether it’s a sleek tote for work, waterproof boots for rain, or strappy sandals for summer. If an accessory doesn’t meet your expectations (e.g., the shoes are too narrow, the handbag’s size isn’t right), our Refund Policy ensures a simple, stress-free process—with the same convenience as our global free shipping and 1-3 day order processing. Below, we break down eligibility rules, how to start a return, and what to expect for refunds.

1. Eligibility for Returns & Refunds

To qualify for a full refund (in USD), your Aldoshoen accessory must meet these criteria—tailored to the unique needs of shoes, boots, sandals, and handbags:

• Return Window: The item is returned within 60 days of delivery (we verify the delivery date using your order’s tracking number, aligned with our 6-12 day delivery timeline).
• Original Condition & Completeness: The product must be unused, undamaged, and in its original state—with all tags, packaging, and accessories intact. This includes:
• Shoes/Boots/Sandals: No scuffs on soles (try them only on clean, carpeted surfaces to avoid marks), no wear on uppers (e.g., creases from walking), original dust bags, shoe boxes (uncrushed), and extra components (e.g., boot laces, sandal footbeds, shoe inserts).
• Handbags/Clutches: No scratches on hardware (zips, buckles, logos), no stains on fabric/leather, original dust bags, and all small parts (e.g., removable straps, interior pockets, keychains) included.

Exceptions: Items with signs of misuse (e.g., stretched shoe uppers from over-wearing, torn handbag straps from overstuffing), missing parts (e.g., a sandal’s ankle strap), or altered details (e.g., cut shoe laces) are ineligible for refunds.

• Non-Final Sale Items: Only regular-price products are eligible. “Final Sale” styles (clearly marked on the product page—e.g., discontinued shoe colors, clearance handbags, open-box sandals) are non-returnable—this is highlighted in red before you add the item to your cart.
• Proof of Purchase: You must provide your original order number (found in your order confirmation email) when initiating a return—critical for verifying your purchase and processing refunds quickly.

2. How to Initiate a Return

Returning your Aldoshoen accessory is hassle-free—we cover return shipping (no extra cost, thanks to our global free shipping policy) and provide guidance to protect delicate items:

1. Request a Return Label: Email our team at [email protected] with:

• Your order number (e.g., ALD-2025-456).
• The item name (e.g., “Women’s Size 8.5 Leather Ankle Boots,” “Black Canvas Crossbody Bag,” “Size 7 Strappy Sandals”).
• A brief reason for return (e.g., “Shoes are too narrow,” “Handbag is smaller than expected”)—this helps us refine our collections (e.g., adjusting shoe widths, adding larger handbag sizes).
• Photos (if needed): For fit issues (e.g., a photo of how the sandals fit your foot), damage (e.g., a loose boot sole), or defects (e.g., a broken handbag zipper)—this speeds up eligibility checks.

2. Receive Custom Instructions: We’ll reply within 24 hours with a prepaid return shipping label and product-specific packing tips to avoid damage:

• For Shoes/Boots: Place them in their original dust bags (add tissue paper or shoe trees to maintain shape), then pack inside the original shoe box—wrap the box in a shipping bag to prevent crushing (critical for leather styles).
• For Sandals: Secure straps with twist ties (to avoid tangling) and place in a padded envelope—avoid folding delicate straps to prevent creases.
• For Handbags: Stuff with tissue paper (to preserve structure), place in the original dust bag, then pack in a box or thick padded envelope—cover hardware with tape (gentle, non-residue) to avoid scratches.

3. Ship the Item: Attach the prepaid label to your package (cover old shipping labels if reusing a box), then drop it off at the designated carrier location (e.g., UPS, FedEx). Keep the return tracking number for your records—we’ll use it to confirm when your package arrives at our warehouse.

3. Refund Processing Timeline & Details

Once we receive and inspect your returned accessory (with extra care for delicate materials like leather or hardware), we’ll issue your refund quickly:

• Inspection Period: Our team reviews returned items within 3-5 business days of delivery to our warehouse. For different accessory types, we focus on:
• Shoes/Boots/Sandals: Checking soles for scuffs, uppers for wear, and boxes for damage; verifying all extra parts (e.g., laces, inserts) are included.
• Handbags: Testing hardware (zips glide smoothly, buckles fasten securely), checking for stains/scratches, and confirming dust bags/tags are intact.
• Refund Issuance: Approved refunds are sent in United States Dollars (USD) to your original payment method (e.g., credit card, PayPal) within 1-2 business days of inspection.
• Funds Availability: Refunds take 5-10 business days to appear in your account—this depends on your bank or payment provider’s processing times (e.g., credit cards often take 7-10 days, PayPal 5-7 days). If you don’t see the refund after 10 days, contact your bank first (delays usually happen on their end), then email [email protected] with your order number and refund reference (if provided).
• Refund Exclusions: We do not refund gift wrapping fees (if you added this service at checkout) or third-party charges (e.g., bank transfer fees, currency conversion fees from your payment provider). Original shipping costs are non-refundable—but since we offer global free shipping, this rarely applies.

4. Special Cases & Exceptions

We handle unique scenarios with flexibility, accounting for the needs of accessory shoppers:

• Defective or Damaged Items: If your accessory arrives with a manufacturing defect (e.g., a loose shoe sole, a broken handbag strap) or is damaged in shipping (e.g., a crushed shoe box, a torn sandal strap), email us at [email protected] within 7 days of delivery. Include photos of the issue and your order number—we’ll either:

1. Send a free replacement (shipped within 1-3 business days, matching our standard processing time) with no need to return the defective item (we’ll cover disposal).
2. Issue a full refund in USD—your choice.

• Incorrect Items: If we accidentally send the wrong product (e.g., a size 9 shoe instead of 8, a brown handbag instead of black, or ankle boots instead of sandals), we’ll cover all return and reshipping costs. Email us with your order number and photos of the incorrect item—we’ll send the right product immediately (1-3 day processing) and provide a prepaid label for the wrong item.
• Late Returns: Items returned after the 60-day window may be eligible for store credit (in USD) instead of a refund—contact [email protected] to discuss. Store credit never expires and can be used on any Aldoshoen accessory, from boots to handbags.
• Gift Returns: If you received an Aldoshoen item as a gift, you can return it (within 60 days of delivery) using the gift giver’s order number. Refunds will be issued to the original purchaser, but we can also provide store credit for you if you prefer—just include a note in your email request.

5. Frequently Asked Questions (FAQs)

Q: Can I exchange a shoe/handbag instead of getting a refund?

A: We currently process refunds only, but you can use your refund to purchase a different size/style—our global free shipping applies to new orders, and we process in-stock items within 1-3 business days (perfect for replacing a narrow shoe with a wide-width pair).

Q: What if my return package gets lost in transit?

A: If the return tracking number shows the package is lost, email us with the tracking link. We’ll file a claim with the carrier and issue a full refund once the loss is confirmed—no need to wait for the package to be found.

Q: Are leather items (e.g., leather boots, leather handbags) eligible for returns?

A: Yes—regular-price leather accessories can be returned within 60 days, as long as they’re in original condition (no scuffs on leather, intact dust bags). We just ask that you avoid getting leather items wet before returning, as moisture can cause permanent damage.

6. Contact Us

For questions about returns, refunds, defective accessories, or sizing concerns, reach out to our team:

Email: [email protected]

Last Updated: September 2, 2025