Shipping Policy – Aldoshoen

At Aldoshoen, we know you’re eager to slip into your new shoes, zip up a stylish handbag, or lace up durable boots—whether it’s for a weekend outing, a workday, or a summer getaway. Our shipping process is designed to balance speed (1-3 day processing, 6-12 day delivery) with care (tailored packaging for delicate accessories) and convenience (global free shipping). Below, we break down how we get your order from our warehouse to your door—safely, on time, and ready to wear.

1. Order Processing & Shipping Timelines

We prioritize getting your accessories to you fast, while ensuring they’re packed to stay in perfect condition—especially critical for leather shoes, structured handbags, and sandals with delicate straps:

1.1 Processing Time

All in-stock items (from ankle boots to crossbody bags, wide-width sandals to winter boots) are processed and prepared for shipping within 1-3 business days of payment confirmation. Processing includes:

  • Quality Checks: Verifying shoe sizes (e.g., “Women’s Size 8.5 boots fit true to chart”), inspecting for defects (e.g., loose stitching on a handbag, scuff-free soles on sandals), and confirming hardware functionality (e.g., zippers glide smoothly, boot laces are intact).
  • Accessory-Specific Packaging: Custom care to protect different item types—no generic boxes here:
  • Shoes/Boots: Leather styles get shoe trees to maintain shape; fabric sandals are wrapped in tissue paper to avoid snags; all footwear is placed in branded dust bags before being boxed (to prevent scuffs during transit).
  • Handbags/Clutches: Structured totes and crossbodies are stuffed with tissue paper to preserve their shape; delicate clutches are wrapped in soft fabric to protect hardware (zips, buckles) from scratches.
  • Small Accessories: Shoe inserts or handbag charms are placed in padded envelopes to avoid damage.

Processing excludes weekends (Saturday/Sunday) and major holidays (Christmas, Thanksgiving, New Year’s Day)—orders placed on these days will start processing on the next business day.

1.2 Delivery Time

Once shipped, estimated delivery is 6-12 business days to any destination worldwide. This timeline accounts for:

  • Standard global shipping (e.g., 6-8 days for U.S./EU orders, 9-12 days for remote regions like Australia or Japan).
  • Customs clearance (for international orders): We include all necessary documentation (e.g., product material certificates for leather goods, duty-free declarations where applicable) to speed this up—no extra delays for paperwork.

Note: Rare disruptions (e.g., extreme weather, carrier backlogs during summer sandal season) may extend delivery by 1-2 days. We’ll email you immediately if your order is affected, with a revised timeline and real-time tracking updates.

2. Global Free Shipping

We offer complimentary standard shipping on every order—no minimum purchase required, no hidden fees, and coverage for every country (from the U.S. to Brazil, Canada to France). Whether you’re buying one pair of sandals or a set of handbags, shipping is always free.

2.1 Carrier Partnerships

We work with trusted global carriers (UPS, FedEx, DHL, and local postal services) to match your order to the most reliable, efficient route:

  • For time-sensitive items (e.g., winter boots ordered before a cold snap, sandals for a beach vacation): We prioritize carriers with fast, trackable services (e.g., DHL for EU orders) to ensure on-time delivery.
  • For bulkier items (e.g., knee-high boots, large tote bags): We use carriers with experience in handling structured accessories (e.g., UPS for U.S. orders) to avoid shape damage.
  • The carrier will be listed in your shipping confirmation email—along with a direct link to their tracking page, so you can check progress anytime.

3. Shipment Tracking & Confirmation

You’ll never have to guess where your accessories are—we keep you updated every step of the way:

3.1 Shipping Confirmation

Within 24 hours of your order shipping, you’ll receive an email (to the address used at checkout) with:

  • Your unique tracking number.
  • Carrier name and a direct link to track your package.
  • Estimated delivery date (adjusted for your location—e.g., “Your leather handbag will arrive Wednesday”).

If you don’t see the email, check your spam folder (labeled “Aldoshoen Shipping Update”)—or email [email protected] with your order number to resend it.

3.2 Tracking Your Package

Use the tracking number on the carrier’s website to view real-time updates:

  • “In Transit”: Your package is moving between warehouses or heading to your region (e.g., “Your sandals are now in Miami, en route to New York”).
  • “Out for Delivery”: Your accessories will arrive that day (carriers typically deliver between 9 AM–8 PM local time—perfect for unboxing and wearing your new shoes or bag the same day).
  • “Delivered”: Confirm with household members/neighbors—carriers may leave packages in secure spots (e.g., a porch, mailroom) if no one is home.

Troubleshooting: If tracking shows “no information” after 2 business days, wait 24 hours (tracking data can take time to sync) or email us—we’ll verify the shipment status with the carrier, especially for high-priority items like winter boots.

4. Address Requirements & Changes

A complete, accurate address is key to on-time delivery—especially for accessories you need for a specific occasion (e.g., a handbag for a wedding, sandals for a vacation):

4.1 Required Address Details

At checkout, include:

  • Full name (matching your payment method—critical for verifying international orders).
  • Street address (with apartment/unit number—e.g., “456 Style St, Apt 8B” instead of “456 Style St”).
  • City, state/province, postal/zip code (double-check for typos—e.g., “90210” vs. “90211” for Los Angeles).
  • Country (mandatory for global shipping—no abbreviations like “USA” instead of “United States”).
  • Phone number (optional but helpful—carriers may call to confirm delivery for high-value items like leather boots or designer-inspired handbags).

4.2 Address Changes

We can update your shipping address only if your order hasn’t been processed (within 24 hours of purchase). To request a change:

  1. Email [email protected] with your order number and new address (include every detail—no shortcuts!).
  2. We’ll confirm the update within 12 hours—if processing has already started (e.g., your handbag is packed for shipping), we’ll work with the carrier to redirect (subject to carrier fees, which we’ll notify you of upfront).

Risk of Incorrect Addresses: If an order is returned to us due to an incomplete/incorrect address, you’ll need to cover reshipping costs (\(10–\)25, depending on location) to send it to the corrected address. We’ll repackage items with extra care (e.g., reinserting shoe trees for boots) to avoid damage during reshipment.

5. Undelivered, Lost, or Damaged Packages

We handle shipping issues quickly to get your accessories to you—no hassle, no long waits:

5.1 “Delivered” But Not Received

  1. Check with household members, neighbors, or building management (doormen often hold packages for residents).
  2. Verify the delivery address in your order confirmation email (ensure no typos—e.g., “Apt 9C” vs. “Apt 9D”).
  3. Contact the carrier via the tracking link—they can share a delivery photo (if available) or confirm the drop-off spot (critical for apartment buildings with multiple units).
  4. If the package is still missing after 3 days, email us—we’ll file a carrier investigation and either:
  • Reship your order (processed within 1-3 days, free of charge—perfect for urgent items like wedding handbags).
  • Issue a full refund in USD (processed within 5–10 business days).

5.2 “Undeliverable” Packages

If the carrier returns your order to us (e.g., no one available to accept delivery, address unknown), we’ll:

  1. Email you within 2 days of receiving the returned package.
  2. Offer two options:
  • Reship to a corrected address (you cover reshipping costs only if the error was yours).
  • Issue a full refund (to your original payment method, within 5–10 days).

5.3 Damaged Packages

If your accessories arrive damaged (e.g., a torn handbag strap, a scuffed shoe toe, a broken sandal buckle):

  1. Take photos of the damaged item and packaging (include the shipping label—this helps the carrier investigate).
  2. Email the photos to [email protected] within 48 hours of delivery.
  3. We’ll send a replacement (processed within 1-3 days, free of charge) or issue a full refund—no need to return the damaged item (we’ll cover disposal, especially for soiled fabric or irreparably scuffed leather).

6. Contact Us

For questions about shipping, tracking, address changes, or damaged accessories (especially for time-sensitive items like winter boots or event handbags), reach out to our team:

Email: [email protected]

Last Updated: September 2, 2025