Terms of Purchase – Aldoshoen

Welcome to Aldoshoen, your go-to destination for shoes, boots, sandals, and handbags that blend style, comfort, and durability—whether you’re shopping for waterproof winter boots, strappy summer sandals, or a structured work tote. These Terms of Purchase govern your orders, payments, shipping, returns, and refunds when you shop on our website (aldoshoen.com). By placing an order with Aldoshoen, you agree to these terms—designed to ensure transparency and a smooth experience, from browsing our collection to unboxing your new accessories.

1. Order Placement & Confirmation

When you place an order on Aldoshoen, you’re making an offer to purchase our accessories (e.g., leather ankle boots, crossbody handbags, wide-width sandals). We reserve the right to accept or decline your order (e.g., if a limited-edition shoe style is out of stock, or if there’s an error in pricing/description for a handbag).

  • Order Confirmation: Once we accept your order, we’ll send a confirmation email to the address you provided (including your order number, item details—such as “Women’s Size 8.5 Leather Boots” or “Black Canvas Tote Bag”—and total amount in United States Dollars (USD)—our only accepted currency). This email is your proof of purchase—please keep it for reference, especially for returns or size exchanges.
  • Order Changes/Cancellations: You may request to change or cancel your order only within 24 hours of placement (before it enters our 1-3 day processing window). To do so, email us at [email protected] with your order number and requested changes (e.g., swapping a sandal size from 7 to 7.5, removing a clutch from the order). Once an order is processed (within 1-3 business days), we cannot modify or cancel it—you may instead use our 60-day return policy after delivery.

2. Payment Terms

All transactions on Aldoshoen are processed exclusively in USD—no other currencies will be honored at checkout, and pricing will not be converted automatically.

  • Accepted Payment Methods: We support major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All payments are processed via secure, PCI-DSS compliant third-party providers (e.g., Stripe) to protect your payment information—we never store full credit card details.
  • Payment Authorization: When you place an order, we’ll authorize your payment method for the full order amount to ensure funds are available. The authorization will be captured (charged) once your order begins processing (within 1-3 business days of placement).
  • Payment Issues: If your payment is declined (e.g., insufficient funds, expired card), we’ll notify you via email. You’ll need to update your payment details within 48 hours to avoid order cancellation—failure to do so may result in your order being removed from our processing queue, delaying delivery of time-sensitive items (e.g., winter boots for cold weather).

3. Shipping & Delivery

We offer global free shipping on all orders—no minimum purchase required, no hidden fees, and coverage for every destination worldwide. Our shipping process is tailored to protect delicate accessories (e.g., leather shoes, structured handbags) while ensuring timely delivery:

  • Processing Time: All in-stock items (e.g., sandals, boots, handbags, clutches) are processed and prepared for shipping within 1-3 business days of payment confirmation. Processing includes:
  • Protective Packaging: Custom care for different accessory types:
  • Shoes/Boots: Packed with shoe trees (for leather styles) or tissue paper (for fabric sandals) to maintain shape; placed in dust bags to prevent scuffs or scratches.
  • Handbags: Stuffed with tissue paper to preserve structure; wrapped in soft fabric to protect hardware (zips, buckles) from damage.
  • Small Accessories (e.g., clutch bags, shoe inserts): Placed in padded envelopes to avoid tears or dents.
  • Quality Checks: Verifying shoe sizes, inspecting handbag stitching, and confirming hardware functionality (e.g., zips glide smoothly, sandal straps are secure).

Processing excludes weekends (Saturday, Sunday) and major holidays (e.g., Christmas, Thanksgiving)—orders placed on these days will start processing on the next business day.

  • Delivery Time: Once shipped, estimated delivery time is 6-12 business days to any location. This is an estimate and may be affected by unforeseen factors (e.g., customs clearance for international orders, weather events, remote delivery areas)—we’ll notify you via email if significant delays (over 12 days) occur, especially for urgent purchases (e.g., sandals for a beach vacation).
  • Shipping Confirmation & Tracking: You’ll receive a shipping confirmation email with a unique tracking number within 24 hours of your order shipping. Use this number to monitor your package’s progress via the carrier’s official website (linked directly in the email)—critical for ensuring your accessories (which may include delicate leather or hardware) arrive safely.
  • Address Accuracy: It’s your responsibility to provide a complete, accurate shipping address at checkout (including apartment/unit numbers, correct city/zip codes). If an order is delayed, returned, or lost due to an incorrect/incomplete address (e.g., “123 Style St” instead of “123 Style St, Apt 4D”), you may be required to cover reshipping costs—we’ll notify you via [email protected] if this applies, and we’ll repackage items with extra care (e.g., reinserting shoe trees for boots) for reshipment.

4. Returns & Refunds

We want you to love your Aldoshoen accessories—but if a product doesn’t fit (e.g., shoes are too narrow) or match your style (e.g., a handbag isn’t what you expected), our 60-day return policy ensures a hassle-free process:

4.1 Eligibility for Returns

To qualify for a return, items must:

  • Be returned within 60 days of delivery (we verify the delivery date via your order’s tracking number).
  • Be in original condition: unused, undamaged, and with all original packaging, tags, and accessories intact. This includes:
  • Shoes/Boots/Sandals: No scuffs on soles, no wear marks on uppers, original dust bags, shoe boxes (uncrushed), and extra laces/inserts (if included).
  • Handbags/Clutches: No scratches on hardware, no stains on fabric, original dust bags, and all tags (brand tags, price tags) attached.

Damages from improper use (e.g., wearing sandals in rough terrain, overstuffing a handbag beyond its capacity) or missing parts (e.g., a shoe’s original dust bag) will disqualify the return.

  • Non-Final Sale Items: Only regular-price products are eligible. “Final Sale” styles (clearly marked on the product page—e.g., discontinued shoe colors, clearance handbags, open-box sandals) are non-returnable—this is highlighted before you add the item to your cart.

4.2 How to Initiate a Return

  1. Email [email protected] with:
  • Your order number.
  • The item name (e.g., “Women’s Size 9 Waterproof Boots,” “Tan Leather Crossbody Bag,” “Strappy Size 7 Sandals”).
  • A brief reason for return (e.g., “Shoes are too narrow,” “Handbag color doesn’t match my wardrobe”)—this helps us refine our accessory lineup.
  • Photos (if helpful): For fit issues (e.g., a photo of how the sandals fit), damage (e.g., a torn handbag strap), or defects (e.g., a loose shoe sole)—this speeds up eligibility checks.
  1. We’ll respond within 24 hours with a prepaid return shipping label (free of charge, thanks to our global free shipping policy) and product-specific packing tips:
  • For Shoes/Boots: Use the original shoe box (with shoe trees/tissue paper inside) to prevent shape loss; wrap the box in a shipping bag to avoid crushing.
  • For Handbags: Reinsert tissue paper to maintain structure, place in the original dust bag, then pack in a padded envelope or box.
  1. Pack the item securely (avoid using tape directly on product surfaces or tags), attach the label, and drop it off at the designated carrier location—keep the return tracking number for your records, as we’ll need it to verify delivery to our warehouse.

4.3 Refund Processing

Once we receive and inspect your returned item (typically 3-5 business days after delivery to our warehouse), we’ll issue a full refund in USD to your original payment method.

  • Inspection Focus: For accessories, we check:
  • Shoes/Boots/Sandals: Soles for scuffs, uppers for wear, and packaging for completeness.
  • Handbags: Hardware for scratches, fabric for stains, and dust bags/tags for inclusion.
  • Refund Timeline: Refunds take 5-10 business days to appear in your account—this depends on your bank or payment provider’s processing times. If you don’t see the refund after 10 days, contact your bank first (delays often happen on their end), then email [email protected] for assistance.
  • Refund Exclusions: We do not refund gift wrapping fees (if added at checkout) or third-party charges (e.g., bank transfer fees). Original shipping costs are non-refundable—but since we offer global free shipping, this rarely applies.

5. Product Availability & Pricing

  • Availability: All accessories on our website (from boots to handbags) are subject to stock constraints. If an item you ordered (e.g., a popular sandal style, a sell-out handbag) becomes out of stock after purchase, we’ll notify you via email within 2 business days and offer two options: (1) a full refund in USD, or (2) a pre-order for the item (if restock is available, with 1-3 day processing timelines once in stock, and priority shipping to make up for delays).
  • Pricing Accuracy: We strive to display accurate prices (in USD) for all shoes, boots, sandals, and handbags, but errors may occur (e.g., typos, system glitches). If we identify a pricing error on your order, we’ll contact you within 24 hours to confirm whether you’d like to proceed with the corrected price or cancel the order for a full refund.

6. Limitation of Liability

Aldoshoen is not liable for:

  • Delays in shipping/delivery caused by factors beyond our control (e.g., customs holds, carrier strikes, weather—especially impactful for seasonal items like winter boots).
  • Damages to items during shipping (we’ll replace or refund damaged accessories per our return policy—just email [email protected] with photos of the damage).
  • Errors in order details (e.g., incorrect shoe size, wrong handbag color) caused by incorrect information provided at checkout.
  • Loss of use or indirect damages (e.g., missed events due to delayed delivery of sandals) related to delayed or returned orders.

Our total liability for any claim related to your order shall not exceed the total amount you paid for the affected item(s) in USD.

7. Contact Us

If you have questions about these Terms of Purchase, your order (e.g., tracking a pair of boots, returning a handbag), or refunds, please reach out to our team:

Email: [email protected]

Last Updated: September 2, 2025